Privacy policy

Customer Privacy Policy

At A.J. Stone Company Ltd., we are committed to protecting your privacy. We collect only the information necessary to deliver high quality products and outstanding service, and we take the protection of this information very seriously.

Respecting Your Privacy

In this document, “you” and “your” mean any individual or organization whose personal information we collect, use, and disclose as described in this policy. “We,” “us,” and “our” mean A.J. Stone Company Ltd.

A.J. Stone Company Ltd. sets high standards for collecting, using, disclosing, and storing personal information. Our procedures for keeping your information confidential and secure have been designed to meet and/or exceed all legislative requirements in Ontario. Access to personal information is restricted solely to those employees, representatives and/or third-party service providers responsible for the administration, processing, and servicing of our contracts.

How We Collect, Use, and Disclose Personal Information

• We may collect information about you in writing, electronically or verbally.
• We collect only the information we need, such as financial and contact information, for the sole purposes identified to you. Information collected is securely stored for the sole purpose of providing products and services.
• We will never sell or divulge your personal information.

Why We Need the Information

Generally, we need to collect personal information to:

• provide quotes and/or services, process orders, deliver products and/or services,
• understand your current and future needs and the suitability of our products and services, through customer surveys, market research and analysis,
• continue to offer and administer the full range of products and services available to you,
• implement risk management programs and procedures to protect against fraud, errors, or misrepresentations, and
• meet regulatory or contractual requirements.

What Information Do We Collect?

• Contact Information
• Name
• Address
• Phone / Fax number
• E-mail address
• Financial Information
• Credit card number with expiry date and CVC (security code)
• Credit records, if necessary
• Purchase Information
• Purchase history
• Product/service preferences
• Opinions
• Customer satisfaction information
• Opinions about products and services

We collect, use, or disclose your personal information with your permission, for the sole purpose(s) identified, or as allowed or required by law. Your permission, explicit or implied, may be provided verbally, electronically, or through your local sales representative.

How We Protect Your Information

Access to your personal information is restricted only to those A.J. Stone Company employees and authorized service providers who require it for business purposes. We never sell divulge your information to others.

We have developed and continue to enhance security procedures to safeguard and protect personal information against loss, theft, unauthorized disclosure, copying and unauthorized use or modification. A.J. Stone Company Limited headquarters is an alarmed facility, and our “off-site” cloud data storage is secured via third party IT provider. Privacy measures include security clearances and limited file access, and technological measures such as the use of passwords and encryption. While we endeavor to protect all information, the most sensitive information receives the highest level of protection.

Accessing Your Personal Information

You have the right to ask, in writing, whether we hold any personal information about you, to see that information, and how we collect, use, or disclose such information. A.J. Stone Company Limited will take all reasonable measures to provide you with the information requested.

How to Request an Update or Correction

If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to request a change, or you may contact us to update your personal information in our records, and we will make the necessary changes as appropriate.

Privacy Principles and Procedures

1. Accountability: Each employee of A.J. Stone Company Ltd. is responsible for personal information under his or her control.
2. Identifying Purposes: The purposes for which personal information is collected shall be identified before or at the time of collection.
3. Consent: The prior knowledge and permission of the individual are required for the collection, use or disclosure of personal information, except for legal or security reasons.
4. Limited Collection: The collection of personal information shall be limited to that which is necessary for the purposes identified. Personal information shall be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention: Personal information will not be used, disclosed, or retained for purposes other than those for which it was collected, except with the permission of the individual, or as permitted or required by law.
6. Accuracy: Personal information shall be as accurate, complete, and current as is necessary for the identified purposes for which it is to be used.
7. Safeguarding: Personal information will be protected by safeguards appropriate to its sensitivity. A.J. Stone Company’s premises are protected by alarm and our off-site data storage is password protected via 3rd party IT provider.
8. Openness: Employees of A.J. Stone Company Ltd. will make readily available to their customers the specific information about our policies and procedures relating to the management of their personal information.
9. Individual Access: Upon request, an individual will be informed of the existence, use and disclosure of his or her personal information. An individual will be able to access and/or challenge the accuracy and completeness of the information, and have it amended as appropriate.
10. Complaints and Suggestions: Individuals may forward any complaints or suggestions regarding compliance with this policy using the channels set out below.

How to Register Complaints

If you feel we have not dealt with your information to your satisfaction, you may register a privacy related complaint by contacting A.J. Stone Company Limited. We are committed to investigating all complaints, and taking all reasonable steps and/or corrective actions to set the situation right. For more information about A.J. Stone Company’s Privacy Policy and privacy procedures, or to register a complaint, please email firesafety@ajstone.com, or mail to: A.J. Stone Company Limited, 62 Bradwick Dr, Vaughan ON, L4K 1K8 Alternatively, you can contact us at 1-800-205-3473.