Important Updates from Our Service Department
Effective April 1, 2026, there will be an update to our mobile and inside service pricing.
Any inside service work that has already been quoted will be honoured at the quoted price. Mobile service taking place after April 1 will be subject to the new pricing. All new service work moving forward will be subject to the updated pricing. All service related rates will increase on average by 8.5%, depending on the type of service provided.
These adjustments reflect several factors, including current global issues, and increased costs for parts, labour, travel, and equipment maintenance, as well as our continued investment in meeting industry standards and maintaining the quality and reliability of the service we provide. We have also reviewed current market conditions to ensure our pricing remains fair and competitive.
As our inside service department continues to grow busier, we also wanted to share a few important updates and reminders to help support a smooth and efficient service experience for all customer repairs and service requests.
Repair Authorization & Quotations
To help streamline our service process, repairs will not proceed without written approval, either by email or signed quotation. Approval of repair work confirms acceptance of all applicable terms and charges.
Repair quotations are based on the information available at the time of assessment. Final costs may change if additional issues are discovered during the repair. If extra parts or labour are required, or if shipping rates change. Please also note that quotations are valid for 15 days.
If you choose not to proceed with a repair and request that your item be returned unrepaired, an inspection service charge and shipping charges will apply.
Shipping, Freight & Return Responsibility
When service items are returned to your department, customers may choose from the following return options:
- Customer pickup
- Shipment using your courier of choice, with your courier account number provided
- Shipment using A.J. Stone’s courier of choice, with freight charges billed on the work order
Please note that A.J. Stone Company Ltd. assumes no liability for loss or damage during return shipping. We do not insure customer equipment returns, and standard carrier coverage is very limited. Customers are welcome to provide their own courier and account if preferred.
In addition, repaired equipment must be approved for shipment or pickup within 30 days of completion. After that time, storage fees may apply.
Warranty & Manufacturer Repairs
Warranty repairs are subject to manufacturer approval. If a warranty claim is denied, all associated repair, freight, inspection, and related costs become the responsibility of the customer. We do our best to work with customers and manufacturer's to get your equipment back into service with the best pricing possible.
In some cases, equipment may need to be sent to the manufacturer for inspection, evaluation, warranty consideration, or repair. Please note that manufacturer evaluation/inspection fees and shipping charges will apply, particularly for out-of-warranty items.
A.J. Stone is not responsible for shipping fees to/from our service department, or to/from the manufacturer.
All equipment must arrive cleaned and properly decontaminated prior to service. Additional charges may apply if cleaning is required, at the discretion of A.J. Stone Company Ltd., in compliance with our health and safety policies.
These updates are being put in place to improve communication, reduce delays, and help us continue providing the best possible support to our customers. If you have any questions about a repair, service request, or equipment eligibility, please do not hesitate to reach out to our team.